Customer Service

Shipping & Delivery
Most items ship within 3 business days. Rings smaller than a size 6 and larger than a size 7 are considered special orders and usually ship within 7 to 14 business days. All items, except Design Your Own Engagement Ring (Bridal Ring Builder) engagement rings are shipped via U.S. Registered Mail. There is no shipping charge for online purchases.

Engagement rings in the Design Your Own Engagement Ring (Bridal Ring Builder) section and our Design your Own Jewelry section(Jewelry Builder) are usually shipped within 10 business days (18 business days for 18K and Platinum). These items are shipped via Federal Express. Please note that we only ship to your credit card billing address within the United States. If you wish us to ship to another address we require a wire transfer. Contact customer service and they will assist you with this. We are only responsible for shipping your purchase, addressed to you, to the address specified by you. Your purchase is considered received by you when delivered to the address specified by you. We have no control over and bear no responsibility regarding who actually accepts the package (your purchase) at the address specified by you.
Privacy & Security
We respects the privacy of our customer and those who visit our web site. We know that you may have concerns about privacy while shopping or surfing on the Internet. This privacy policy describes how we use and do not use information provided to us at bonddiamonds.com, and the steps we take to protect it. This Privacy Policy only applies to information collected online.
Returns & Replacements
When we receive your return and it is accepted, your refund or new item will be processed in a matter of days. Upon receiving your return, the item will be reviewed by our Quality Control department. Please note that items showing signs of wear or those that have been engraved, altered, resized, or damaged in any way cannot be accepted for return. Returns without a receipt or items that are improperly packaged or uninsured will be refused for receipt. Be sure to include all packaging and collateral material, including diamond certificates. A $250 fee will be charged if the diamond certificate is not returned. Ship your return item via the US Postal Service Registered Mail, insured for the total value of your purchase. Be sure to request a return receipt for confirmation that your shipment has reached us.
Your satisfaction is our first concern so if for any reason you’re not satisfied with your internet purchase you can return any unused item without custom engraving or sizing in its original new condition within 30 days from the date of shipment for a refund or exchange. Unfortunately we cannot except returns on special order items, which include rings sized smaller than 6 and larger than a size 7. Please note that the above return policy applies to Internet purchases only. Please note that if there is any damage to your purchase you must notify us by E-mailing info@diamondwarehouseusa.com within 24 hours after receipt of the merchandise.
Ordering
We collects information from our web site users. Depending upon the relationship you choose to have with us, we will collect an appropriate level of information about you. We attempt to ask you to share only the information that we need to address and serve your needs. Through our web hosting service, we collect general statistical information to determine how our site is being used. This information includes the number of visitors to our site, time and day of access, length of visits, host, or server provider. We use this information exclusively for internal purposes. For services that require payment, we also collect personally identifiable information which is used for our billing purposes, confirm your order, prevent and detect fraud or abuse, or respond to your requests or inquiries.
Payment, Pricing & Promotions
Please note that all prices listed are in US dollars. We accept payment with American Express, Visa, Mastercard, Discover. We reserve the right to require a wire transfer of funds on any purchase over $5,000.00 or any purchase that requires shipment to an address other than the billing address of the credit card. We ship only to addresses within the United States. All credit card purchases are subject to approval. Please note that we do not accept trade-ins on any direct or indirect internet purchases.
Viewing Orders
We implement a variety of security measures to maintain the safety of your personal information under our control. Some of the protections we use may include firewalls, secure servers, passwords and usernames, limiting employee access to data and deletion of personal information when it is no longer being used. However, due to the nature of communication over the Internet and electronic storage systems, we cannot guarantee that information – either during transmission through the Internet, while stored on our systems or otherwise in our care – will be absolutely safe from intrusion or unauthorized access by others. Jewelry Demo does not assume any responsibility for losses or damages you may experience or incur by sending personal information over the Internet.
Updating Account Information
We implement a variety of security measures to maintain the safety of your personal information under our control. Some of the protections we use may include firewalls, secure servers, passwords and usernames, limiting employee access to data and deletion of personal information when it is no longer being used. However, due to the nature of communication over the Internet and electronic storage systems, we cannot guarantee that information – either during transmission through the Internet, while stored on our systems or otherwise in our care – will be absolutely safe from intrusion or unauthorized access by others. Jewelry Demo does not assume any responsibility for losses or damages you may experience or incur by sending personal information over the Internet.